Most purchases are shipped from our warehouse in Dallas, Texas by UPS or Federal Express, to arrive within 7 - 10 business days from receipt of your order.
Standard Shipping
UPS or FedEx will deliver your package within 7 - 10 business days from receipt of your order.
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. COZYMELS does not back order.
Returns Policy
It is COZYMELS's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition. Returns will not be accepted without prior authorization. Return shipping charges are the responsibility of the customer, unless the return is due to a shipping error.
To return phone or web orders, please contact Customer Service at:
(214) 443-2027; 10AM to 6PM Eastern Standard Time, Monday through Friday.
Please allow two to four weeks from the day you return your package for your request to be processed.
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